Refund policy
This Returns & Refunds Policy is established in accordance with internationally recognized consumer protection standards, including applicable laws in the United States, European Union, United Kingdom, Australia, and other jurisdictions where our customers are located.
The business operating this website is Eminent Society. For any questions regarding returns, refunds, or exchanges, please contact our customer support team at contact@eminentsocietyco.com.
Company Information:
LPN GLOBAL SOLUTIONS LLC
412 W 7th ST STE 1058
Clovis, NM, 88101
United States
Order Processing Time
All orders are processed within up to 48 hours after payment confirmation. Once your order has been processed and shipped, a tracking number will be sent to your email so you can monitor the status of your delivery.
You can track your order at any time through our Track Your Order page: https://eminetsocietyco.com/apps/parcelpanel
For additional tracking updates, you may also use the tracking number provided on the 17TRACK website: https://www.17track.net
Estimated Delivery Time
Delivery times range from 7 to 20 business days, depending on the destination and local logistics conditions.
IMPORTANT: Possible Shipping Delays During Chinese New Year
Chinese New Year Holiday Period: February 17 to March 3, 2026
Our products are manufactured and shipped directly from our production facilities located in China. For this reason, during the Chinese New Year period, processing and shipping times may be affected due to the temporary suspension of factories, carriers, and export operations in the country.
During this national holiday, many factories and logistics providers temporarily pause operations, and these closures may last approximately 10 to 15 days.
As a result, some orders may experience delays, and delivery times may exceed the standard estimated delivery timeframe of up to 20 business days.
We appreciate your understanding and patience during this period. We remain committed to full transparency and will provide tracking information as soon as your order has been dispatched.
Please note: delivery times are estimates and may vary due to customs clearance, holidays, carrier delays, seasonal high demand, or other circumstances beyond our control.
1. Returns & Order Cancellations
Customers may request a return or cancellation in accordance with the terms outlined in this policy. Returns are accepted only for items that are unused, unworn, and in resellable condition.
Return Window
You must contact us within 14 days of receiving your order to request a return authorization. Requests submitted after this period may not be eligible.
Return Shipping Costs
If the return is due to customer preference, such as a change of mind, size, or color, the customer is responsible for the return shipping costs. If the item is defective, damaged, or incorrect, Eminent Society will cover the return shipping costs.
Condition of Returned Items
Returned items must be in original condition, unused, unworn, and with all tags attached. Items showing signs of wear, washing, damage, or misuse may be refused or may qualify only for a partial refund.
2. Non-Returnable Items
- Hygiene or personal-use items once opened, where resale is not possible
- Custom-made, personalized, or made-to-order products
- Sale, clearance, or promotional items marked as non-returnable
- Digital products or items delivered instantly upon purchase
3. Return Eligibility Requirements
- Items must be unused, unwashed, and in original condition
- All original tags, accessories, and packaging must be included
- Proof of purchase or order number is required
4. Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return. Approved refunds will be processed within a reasonable timeframe after inspection. Processing times may vary depending on payment providers and financial institutions.
5. Exchanges
If you wish to exchange an item for a different size or color, please contact our support team. In most cases, exchanges are handled by returning the original item and placing a new order. If the exchange is due to a defective or incorrect item, we will arrange a replacement at no additional cost.
6. Defective or Incorrect Items
If you receive an item that is defective, damaged, or incorrect, please contact us as soon as possible. Kindly provide clear photos and your order number so we can assist you efficiently.
7. How to Request a Return or Cancellation
To initiate a return or cancellation request, please email contact@eminentsocietyco.com with your order number and a brief explanation of your request.
Once approved, we will provide return instructions and the appropriate return address. We strongly recommend using a trackable shipping method for all returns.
8. Processing Time for Refunds or Replacements
Refunds, replacements, or reshipments follow the same delivery process: orders are processed within up to 48 hours, tracking details are sent by email, and delivery takes approximately 7 to 20 business days, depending on the destination.
9. Policy Updates
Eminent Society reserves the right to update or modify this policy at any time. Any changes will be published on this page and will take effect immediately upon posting.
Contact Information:
Eminent Society – Customer Support
LPN GLOBAL SOLUTIONS LLC
412 W 7th ST STE 1058
Clovis, NM, 88101
United States
Email: contact@eminentsocietyco.com
